Ticketing and support - Hiring in process/Finished, not possible to apply

About

We are passionate travelers and we have helped travelers go to all sorts of faraway places since 1946. The KILROY Group is one of the largest providers of travel services in Northern Europe and we are market leaders in Denmark, Norway, Iceland, Sweden, Finland, Belgium and Netherlands. In 2019, The KILROY Group had a joint turnover of DKK 1.7 billion. The KILROY Group employs 350 people across the brands KILROY, BENNS, Jysk Rejsebureau, Winberg Travel and ISIC.

Read more about the Group in our latest annual report here

Ticketing and fulfilment

KILROY International A/S is looking for a new colleague to our ticketing team with solid knowledge and experience within flight tickets.

About the position

The department is responsible for all related ticketing tasks across all our markets and brands. You will assist and support our colleagues with questions related to pricing and ticketing in general.

We are looking for a team player with strong ticketing skills. You work in a detailed and structured way to ensure high quality and enjoy working in a team with constant development and great demands on efficiency, cooperation and service level. 

Tasks and responsibilities

• Issue and reissues of airline tickets
• Airline ticket refunds and follow up on refund applications in BSP
• Manage reissues of voluntary and involuntary changes
• Ensure a high level of service to all colleagues via Zendesk, email, IM and phone
• Helpdesk regarding pricing, ticketing and systems
• Handle relevant airline queues
• Contact suppliers with different ticketing issues
• Quality control to minimize errors
• ADM handling

We are looking for a new colleague who is

• experienced ticketing staff in the GDS
• working in a structured and detailed way
• flexible and open to changes, both in terms of tasks and working hours
• solution oriented and able to stay calm
• a team player, like to share best practices and knowledge
• IT proficient and able to work in several systems
• fluent in English and one or more languages from one of our markets (The Nordics, Netherlands, Belgium and Iceland)

We offer

The Ticketing Department has a dynamic work environment with great colleagues. You will have a varied workday with different tasks and a high level of responsibility, where your inputs will be heard and appreciated. Your workplace will be in a modern office environment in the heart of Copenhagen, Aarhus or Holstebro – please indicate preferred work location when applying.