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About ISIC
ISIC, International Student Identity Card, offers over 150.000 student benefits in 130 countries around the world. Our purpose at ISIC is to increase intercultural understanding and educational opportunities for students, and to make student life better across the globe. We partner up with educational institutions and benefit partners to help us achieve these goals. ISIC is endorsed by UNESCO.
The team
In the Nordics and the Netherlands, ISIC Association is represented by student travel agency KILROY, and the ISIC team that serves all six markets is situated in Helsinki. Your colleagues will consist of both KILROY travel agency staff and other ISIC Association members around the world. We work closely with Frank student services as well.
The ISIC team itself consists of four professionals with ambition to make the student life better and help broadening horizons for students. In our free time, we like to study, read, go climbing and hiking, drink tea & pepsi max, and to travel and meet new people when we can. Inclusivity, education and internationality at large are important values for us both personally and in our work.
We are looking for two part-time Community Specialists to join us in making student life better in the Nordics. The positions are new and located in central Helsinki.
About the position
The Support & Community Specialist is responsible for swift and accurate customer support in all six ISIC markets: Denmark, Finland, Iceland, Netherlands, Norway and Sweden. The tasks include the daily approval of card applications and solving ISIC’s customer service requests together with a fellow Support & Community Specialist. Working hours are flexible so this is a perfect position for a student looking for part-time work.
A successful Support & Community Specialist gives swift, professional, and easily understandable service in fluent written English across all our channels. Depending on each Specialist’s personal interests, the tasks can later also include content creation, social media or other support tasks, where each will receive additional training.
About you
ISIC is all about student life. We wish our Support & Community Specialist to be able to relate to students, their needs and behavior and have the following competences/background:
Experience in customer service, speaking additional Nordic or Dutch languages, and living in another country as a student are advantages when applying for the position.
We offer
The process
We will review all applications during the application period and begin to do short first-round interviews as candidates who match our profile appear. We will notify all applicants on the week following the end of application period as to the next steps. Altogether there will be three rounds of interviews, and we hope to conclude the process latest by mid-February. We are aiming for the right candidates to begin their work on March 1st latest but are ready to be flexible with the schedule - finding the right people for the team comes first.
Information
Questions about the position are answered by Niina Laine, Head of ISIC, nila@kilroy.fi.
Please submit your CV and application in a form of your choice with a salary request. We will close the application when we find the right candidate.
Read more about
Työsopimuksen voimassaolo | Vakituinen |
---|---|
Työsuhteen luonne | Osa-aikainen |
Työn toivottu alkamispvm | 1.2.2021 |
Paikkojen lukumäärä | 2 |
Työllisyysaste | 4-8 hrs per week |
Paikkakunta | Helsinki |
Maakunta | Uusimaa |
Maa | Suomi |
Ilmoitusnumero | 2021/46 |
Yhteys |
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Julkaistu | 16.12.2021 |
Haku päättyy | 31.01.2022 klo 01.00 |