Ticketing assistant - Hiring in process/Finished, not possible to apply

Ticketing assistant

KILROY is looking for a new colleague to our central Ticketing department in Copenhagen, Aarhus or Holstebro. We are looking for a person with a solid level of knowledge and experience within flight tickets and fulfilment in the GDS.

About KILROY

The KILROY Group is one of the largest providers of travel and education services in Northern Europe and we are market leaders in Belgium, Denmark, Finland, Iceland, Netherlands, Norway, Poland and Sweden. In 2017, The KILROY Group had a joint turnover of DKK 1.7 billion and employed around 400 people, of which approximately 85 employees are working out of the headquarters located in the heart of Copenhagen.

About the position

The central ticketing department is responsible for all related ticketing tasks across our markets and brands. You will assist and support your colleagues with questions related to pricing and ticketing in general.

As a part of the team, you will take on ticketing tasks, such as:

• Issue and reissues of airline tickets
• Airline ticket refunds and follow up on refund applications in BSP
• Manage reissues of voluntary and involuntary changes
• Ensure a high level of service to all colleagues via email, lync and phone
• Helpdesk regarding pricing, ticketing and systems
• Handle relevant airline queues
• Contact suppliers with different ticketing issues
• Quality control to minimize errors
• ADM handling

About you

The ideal candidate should preferably be:

• experienced with ticketing in the GDS is a must
• work in a structured and detailed way
• flexible and open to changes, both in terms of tasks and working hours
• a team player, likes to share best practices and knowledge
• is IT proficient and able to work in a number of system
• is fluent in English and a language from one of our markets (Nordics + Netherlands)

Information and application

You will have a versatile workday with varies tasks and a high level of responsibility. 

If you feel motivated by a position in a dynamic and international organization then please submit your application by the 15 of May at the latest.